Being in the hospitality industry is one of the most rewarding career paths to take. A hotel allows you to host people from all over the world and show just how much you care about their well-being. With the advent of online reviews, it’s easier than ever to know what kind of reception you’re getting. However, you have to be careful to avoid universal pans. These are three quick ways hotels plummet their online reviews.
Your hotel rooms need to be more than merely adequate. They should be a great source of pride and joy, with inviting decorations and thorough cleaning. If your rooms are musty, dirty, or worse, your guests are going to be immediately turned off. Create an across-the-board plan for how rooms are to be furnished and cleaned. Housekeeping needs proper leadership so they can make these results possible. In the hotel business, there’s no such thing as “clean enough.” You need to be going above and beyond for your guests at every possible turn.
Warm in the winter and cool in the summer is a good rule of thumb to follow for hotel proprietorship. Nobody wants to stay in a hotel that isn’t properly treated based on the climate. Even if your HVAC system is running decently, it’s always good to consider an upgrade. Tour each room and consider how well the HVAC is providing comfort. Hospitality heating and air conditioning might be a significant investment to upgrade, but you will be glad you did once more glowing reviews come through. Otherwise, it may cost a lot more than just a repair a broken image of uncomfortable rooms.
Have you ever found yourself unable to sleep because of a lumpy mattress? Some people can fall asleep anywhere, but you’re going to host all kinds of people at your hotel, and plenty of them will not be pleased to have to deal with a shoddy mattress. Make sure that all the mattresses your purchase are from a credible vendor. They should be firm enough for someone to have the back support they need, but not so stiff that they feel a great deal of pressure being placed on their spine.
Operating a hotel means constant upkeep to ensure that everything is as it should be. Your guests are not desperate people who will accept any conditions, no matter how shoddy. You should be making a point of consistently striving for five-star reviews. By taking your reviews seriously, you can make your hotel so much more appealing.